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what do I do when I changed my pin to get on my phone then got locked out because I tried too many times .. now it is asking for a puk pin?


it is my daughters phone she is young... and changes her password often... I make her give me the new code each time......but this time she did not give it to me... she kept trying... and now it keeps asking for a PUK code then the pin... the PUK code is a minimum of 8 digits long... I tried her phone number but it didn't work...there is nothing in my paperwork of making a PUK code... it is a prepaid phone....

5 replies

Userlevel 7
Badge +4
Dont try too many times or you will be permanently locked out. Call Koodo and they can give you your PUK code You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Userlevel 6
Dennis wrote:

Dont try too many times or you will be permanently locked out. Call Koodo and they can give yo...

Why is this not available online through koodo's self serve. I can get a phone unlocked but not reset a password? Doesn't make sense.
Userlevel 7
Badge +4
Dennis wrote:

Dont try too many times or you will be permanently locked out. Call Koodo and they can give yo...

Timo had this idea last year http://community.koodomobile.com/koodo/topics/allow_customers_to_look_up_puk_code_in_self_serve
Whats your mobile brand and model ? Do you want to reset your phone from security lock ? If so, use Master reset code . You can reset it from the provider http://www.unlock-free.com/ to reset it . If your phone is Nokia or Alcatel, get code from the above provider . After that, get puk code from your network provider to unlock your phone .
Userlevel 7
rakshraksh wrote:

Whats your mobile brand and model ? Do you want to reset your phone from security lock ? If so,...

The above comment does not apply and the website is likely a scam

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