I put in the new SIM card to activate my prepaid plan. Voicemail would not work now. I went through all the steps to record my greeting, but the incoming calls would not get the voicemail when I didn’t answer the calls. And also the selection of choosing to use the standard Koodo greeting is missing from the prompts, I had to record my own greeting.
How can I fix the problem with the voicemail?
I put in the new SIM card to activate my prepaid plan. Voicemail would not work now. I went through all the steps to record my greeting, but the incoming calls would not get the voicemail when I didn’t answer the calls. And also the selection of choosing to use the standard Koodo greeting is missing from the prompts, I had to record my own greeting.
How can I fix the problem with the voicemail?
Did you properly set up your voicemail? You can follow the step-by-step instructions to see if it works. If it still doesn’t work, disable it and give it another try. https://www.koodomobile.com/en/help/voicemail
Thank you for your prompt help!
After disabling the voicemail, how do I enable it again? Just go through the set up step again?
Thank you for your prompt help!
After disabling the voicemail, how do I enable it again? Just go through the set up step again?
Yes, just follow the steps to set up your voicemail. You should be able to re-enable it.
How come all of a sudden the option of choosing to use the standard Koodo voicemail greeting has disappeared? It was option 6 before and now there is no such option at all.
+4
The flowchart (below) visually explains the voicemail set up a little better. The trick is that the standard voicemail greeting needs to be activated. There are a few extras that TELUS has shaded in grey, the rest of the voicemail settings are exactly the same as Koodo.
TELUS Voicemail Quick Reference Guide - (pdf format).
Thank you! I will try again.
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