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user name email not found


unable to log in to Self Serve even after receiving bill notification through emails.  worked last week...what's up?

3 replies

Apparently numerous Koodo customers are having prepaid access issues. Ongoing since Oct 11th. They are working on it.
Userlevel 6
Chris is post-paid I'm assuming.
Make sure you are logging into the monthly customer self-serve.
Userlevel 5
Hey Chris! What error message are you getting exactly?

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