Koodo Community



unregistered sim

OK I tried to set up my new sim card and I went through the whole process and my phone says unregistered sim and when I try and log into my self serve account it says I have wrong password then I try and reset the password it says my email don't exist but I got a email from koodo with the same email I don't know what to do I'm really confused

2 replies

Userlevel 5
Hey Doug,

Were you able to register for Prepaid Self Serve? You can reach our Customer Service by dialing *611 from your Koodo phone or 647-788-3948 to reach our Prepaid Customer Service for immediate assistance if you still need help.

Thank you!
Userlevel 7
What phone do you have? First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm