Koodo Community



Trouble with prepaid

I bought a $50 prepaid voucher and I went to change my $35 plan to a $50 plan, but when I topped up, it stayed with the $35, and when I went to try to change it to the $50, my account got suspended, even though I JUST added money to my account, and had $20 left. How do I fix the problem so I am unsuspended and have a different plan?

2 replies

Userlevel 7
Badge +4
Aye, sounds like something went wrong with your top-up and/or plan change 😞 Can you still dial *611? If, not, call Koodo from another phone and they'll be able to sort you very easily 🙂 You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Userlevel 5
I'm sure if you call Customer Service they will fix the problem asap for you. Sounds like there was an error while topping up in my opinion.