Koodo Community


top up prepaid phone

I am trying to top up my prepaid phone but I am having a lot of difficulty doing so

4 replies

Userlevel 5
What kind of difficulties are you having?
every time I put my phone number in , they say it is an invalid number
Userlevel 7
When was the last time you renewed your base plan? If you let it go for too long then it goes out of service and you'll have to start over again with a new #.
If you haven't used services with your phone in 90 days then your SIM will be deactivated and you will have to reactivate.