Hi, I have a prepaid account, with base plan of 15$ for unlimited texts for a month, and I wanted to add 10$ of communication to be able to make some calls, but those 10$ went straight to the base plan. So now, I still don't have the 100min communication that go with these 10$, and my base plan tells me I need to add 5$, which wasn't what I wanted to do. Can someone please correct that and make this website easier to use so I don't have to face the exact same problem every single time I try to add communication minutes? Thank you. And make it available to reach someone by email directly as well.
Best answer by Mats
So, technically, I cannot recover these 10$, I have to buy 5 more to complete the balance, then 10$ again to have my talk booster?
If you have a $10 balance, you can buy any booster worth $10. When your base plan is set to renew($15 in your case) you will have to make sure you have the proper funds($15) in your balance for it to renew. The balance you have takes care of buying your base plan and buying any boosters you want.