Koodo Community

Community

the SIM card doesn't work


I purchased a new prepaid SIM card and put it in my unlocked phone and it doesn't work, my phone works with other providers like fido, what is the issue?

6 replies

Userlevel 7
Badge +4
Could you give more details, please? Did you get a new line and activate and it's not working? Did you get a new sim card for a current account and the sim swap didn't work?
yes I got a new line, activate but it's not working with this device,

I asked your rep if it works with any phone, he mentioned yes if it's unlocked, now it doesn't work
can I return it?
Userlevel 7
Badge +4
Check it with another device. If you don't have one, going to return it you can ask to put it into a demo device to see if the problem is with the sim card for sure. You can get the sim card replaced or confirmed there are no account issues.
OK thanks

Reply