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The Koodo website is the poorest excuse for a business site that I have ever seen.


 For over a year it has been so difficult to log in because the site is unresponsive. Koodo obviously  knows the problems and just don't care to fix it. This is supposed to be a communications company and they can't communicate. When trying to login in, the site takes several minutes to connect if it ever does. Now by improving it, it does not function at all. I am looking for a new carrier, I have had enough of the incompetent running of the site. Why do they just not care?

22 replies

Userlevel 7
You probably don't want to hear this, but if you've been having this issue for over a year, then I have to tell you something, it's not Koodo's website that's the problem, it's whatever you're using. It's either your computer, your internet connection, your browser or many other factors. The site runs flawlessly for me and others and I haven't heard any complaints.
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

No, it is Koodo. I have 2 different computers, both on 25 mb internet. Both computers are I7s. I have tried from other computers, same thing. This is the only site on the web that does this. It takes minutes instead of seconds to go from page to page. I ihave tried 3 different browsers. You are right I don't want to hear guesses.
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

And furthermore, it is showing the wrong expiry date on the new website, a day early. I called Koodo and they said the system shows the right expiry, the website is wrong. If a bank ran their site like this they would be out of business.
Userlevel 3
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

We can't compare a cell providers website with a bank.. Apples and oranges. 

If you decide to leave Koodo due to their website functionality I'd encourage you to check out the website of the competitor you're switching to before making the switch. Check out Rogers for example. To do something as simple as check your phone balance is a mission and a half
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

Koodo is no better. Wind appears to be the only company that can get it right. On everything.
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

Ahmad, that cannot be true unless you are reaching a different server. It is common for companies like this to place people on these boards to tell their lies for them. I am not fooled by statements that it is flawless.
Userlevel 3
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

Wind is great but Koodo takes the cake in Customer service, reception, and this community.
Userlevel 5
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

Ive never had any issues logging into the site, and if I did, clearing browser history and cache usually fixes anything. Anyone who thinks a company would deliberately have a faulty website for a year is naïve. Hell, this community would be FULL of issues with the site then.
Userlevel 5
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

There have been issues with the site yes, and a Koodo employee has come on and explained that they are doing upgrades and trying to get the prepaid site fixed. I'm not saying the site has never had issues, I haven't personally but I don't go on all the time. And to take it further, Bernard (employee) admitted that they screwed up and there were problems. But to say that the site has been down deliberately for a year is a HUGE stretch.
Userlevel 5
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

It's also very different testing a site and launching a full blown site. Things come up that weren't expected, just like Bernard said, they thought this patch would fix it but it made things worse.
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

 They've been deleting all the negative comments complaining about the lack of prepaid service for the last 3 days, that's why they think no one is complaining.  It's pretty sad that Telus/Koodo can't use their vast resources to maintain a bare bones basic self serve website for their prepaid customers. I'm glad to be switching my family member's phone to Zoomer. 
Userlevel 7
Ahmad wrote:

You probably don't want to hear this, but if you've been having this issue for over a year, then ...

No they haven't And Good 4 you.
Userlevel 3
I wouldn't necessarily say its the most efficient site out there but even with its flaws its miles ahead of any other providers sites. With the exception of maybe wind. Their site is also pretty good. 
Taylor Upshaw wrote:

I wouldn't necessarily say its the most efficient site out there but even with its flaws its mile...

I'm with Wind and their site is amazing. I can't think of one single complaint. You log in with your phone number and a PIN, simple and flawless. Everything just works. By Contrast, this site is an embarrassment and is primarily the reason we are cancelling our Koodo account and porting the number to Zoomer Wireless (Rogers). Koodo is no longer the best deal in town for the big 3 carriers. This sad excuse of a website is a very clear indication of the disdain that Koodo (Telus) feels towards their prepaid users. 
Userlevel 7
Taylor Upshaw wrote:

I wouldn't necessarily say its the most efficient site out there but even with its flaws its mile...

Good 4 you
Userlevel 7
Badge +4
Koodo's site used to be 9/10, at least till the great switchover on April 19, 2015. Since then, a lot of things have been hit and miss.

Various portions of the site were often down weekends after Saturday midnight (a very common time to do maintenance in the tech industry), but often this was not properly communicated to clients. Instead of a notice saying down for maintenance, check back tomorrow morning at 7 am we'd be treated to beach volleyball and a lot of needless chatter here about the site being down, lovingly seasoned by some occasional condescending remarks about getting our browsers in gear.

Some 8 months later, there are still have too many issues, including any sort of meaningful ecommerce site. Glad I'm not dependent on their services for any sort of fixed contract.

At least we have this outlet that thankfully is not heavily redacted to suppress anything other than the party line. Credit where credit is due.
Userlevel 7
Badge +4
BobTheElectrician wrote:

Koodo's site used to be 9/10, at least till the great switchover on April 19, 2015. Since then, ...

It's all been hit-and-miss since the switchover. I wouldn't consider hiring anyone with that sort of resumé.
Userlevel 7
Badge +4
BobTheElectrician wrote:

Koodo's site used to be 9/10, at least till the great switchover on April 19, 2015. Since then, ...

If this had happened in the USA, (ecommerce site down for 6+ months) the CEO and a large proportion of staff wouldn't have lasted much past the first quarter, regardless of who was at fault.

Unfortunately, none of this seems to help the customer.
BobTheElectrician wrote:

Koodo's site used to be 9/10, at least till the great switchover on April 19, 2015. Since then, ...

That's because in typical Canadian 'fashion' they don't give a hoot about the customer.  This site is heavily edited, and negative comments are deleted tout suite. Good riddance. Look into Zoomer, it is cheaper than koodo prepaid. They have a black friday special on atm that is amazing. Google is your friend. 
Userlevel 5
BobTheElectrician wrote:

Koodo's site used to be 9/10, at least till the great switchover on April 19, 2015. Since then, ...

If Zoomer has a special on right now, then its not a black Friday special. Having a promo doesn't make it a black Friday offer if its a week before black Friday. Ive also never heard of Zoomer so maybe its not in Alberta or something, but Id suggest you look at the complaint scores if your really trying to say Rogers is better than Koodo.
Userlevel 5
BobTheElectrician wrote:

Koodo's site used to be 9/10, at least till the great switchover on April 19, 2015. Since then, ...

I went to Zoomer site, tapped plans and tapped data - both times SAVE IMAGE / CANCELL pops up. Blaaa blaaa blaaa zoom zoomer zoom
Userlevel 6
BobTheElectrician wrote:

Koodo's site used to be 9/10, at least till the great switchover on April 19, 2015. Since then, ...

Hi Maro, I just want to make something clear: we only delete comments if disrespectful language was used, if it's a spam or it's not related at all to Koodo. Trolling is also not allowed 😃 As you can see on the community, people can voice their displeasure and they are more than welcome to, for as long as they respect our guidelines 🙂 Thank you and have a great day! 

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