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Text messages using phone line


Text messages using phone line very unreliable. Delayed for days, and cannot join group chats

5 replies

Userlevel 6
Hey Joan, I understand it can be frustrating, when you mentioned "phone line," were you trying to send a text through landline? Koodo has actually discontinued SMS to landline.
Erwin wrote:

Hey Joan, I understand it can be frustrating, when you mentioned "phone line," were you trying...

Are you saying that the Koodo network I bought only applies to phone calls and limited data that I bought? How come I wasn't informed of this change? Do you speak on behalf of Koodo?
Userlevel 7
Badge +4
Erwin wrote:

Hey Joan, I understand it can be frustrating, when you mentioned "phone line," were you trying...

No. Erwin explicitly said sms to landlines. When you say phone line, do you mean texting to/from a land line? Koodo doesn't do that. If you mean from/to your Koodo line to/ from another mobile number, let us know and we can try some troubleshooting.
Erwin wrote:

Hey Joan, I understand it can be frustrating, when you mentioned "phone line," were you trying...

Yes, I mean using Koodo network on iPhone. I have trouble receiving text messages. They can be late for a few days, or not coming at all. We have a group chat using SMS text messages, I cannot access to that group at all.
Userlevel 7
Badge +4
Erwin wrote:

Hey Joan, I understand it can be frustrating, when you mentioned "phone line," were you trying...

Go to settings, messages, ars you all good for send and receive? Do you have mms enabled and group chat? The group might have to be deleted and set up again. If nothing still works it might be worth it to contact apple tech support at that point.

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