Koodo Community

Text from Koodo, wrong information.

Userlevel 2
I received a text from Koodo today saying that I have used 90% of my data included on my data booster add-on.
I checked my account online and that says that I have only used   669.170  of  1024 MB. By my calculations, that is under 70%.
So, why would it be saying I am over 90%.

Also, when I checked my online account, in big red letters it said, "Your account has expired and will deactivate soon."
Is this a normal thing to happen on pay as you go accounts? My account does expire soon, and, it is auto top up. I have never noticed this before.

3 replies

Userlevel 2
Hmm, oddly enough, I am still no where near 90%
Userlevel 2
No, Koodos site is not late, or slow. I keep a good eye on my data usage. I am still under 670 of 1024MB.

Yes, I have money for my account. It is all good now. My auto payment went through. Just strange that they put that on my online account.
Anyways, all is good there.
Userlevel 7
Badge +4
I'd Koodo sent you that message it is probably because you reached 90%. Koodo's site might be late but the text message is sent automatically! As for why your count expires soon I can't help you much. Did you have enough money to pay your base plan lately?