Koodo Community



Teens are so smart. NOT!!

Userlevel 1
Here's a good one. My son has a Koodo Pre-paid account. He needs to purchase a booster, but doesn't remember his password and forgot which email he registered with. The only proof I have that he is associated to me is that my credit card is registered to his phone for automatic top ups. Is there any way either one of us can retrieve both his password and email? Any suggestions would be greatly appreciated. 17 year old boys are so swift!!

2 replies

Userlevel 7
Badge +4
Calling customer service is likely your only option to get back into self serve in this case.
Userlevel 7
Badge +4
We are normal customers and don't have access to account information. Therefore, as Timo said, contact Koodo at : 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm