My auto-top up on my prepaid serviec didn't go through for some reason today, even though it's worked for years without incident and nothing changed in my billing details. My base plan says it's expired. My phone's not working at all, and there's no way to manually reactivate or top up either, as the prepaid self-serve website is down for maintenance and 611 is closed. I can't reach a human at Koodo to find out what happened.
I'm travelling at the moment, and unable to make calls or use the internet -- my phone is basically useless, which is pretty urgent. There's no way to reach Koodo -- phone sends me to website, web sends me to phone. What gives???