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Switching from Plan to pre-paid.


Switching from Plan to Pre-paid. bought a new pre-paid SIM card but I want to change to a new phone # b/c we moved to a  new province. How do I cancel my old number and plan and change to the new phone number and pre-paid account?

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Userlevel 7
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You can set up your prepaid account with the number you want, you need to do that yourself using this link: https://activateprepaid.koodomobile.com/

Then you need to call Koodo (611) and cancel your postpaid account.

If you wish to speed it up, port your current number to prepaid - your account will be closed automatically - then change the number in prepaid self service to the province and number you want.
Sophia wrote:

You can set up your prepaid account with the number you want, you need to do that yourself using ...

Is there a fee or charge to change my phone number after I port it over to the new pre-paid account?
Userlevel 7
Badge +4
Sophia wrote:

You can set up your prepaid account with the number you want, you need to do that yourself using ...

No, changing your number is completely free. You can do so yourself in self service.

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