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Switching from a plan to prepaid


I am interested in switching my son's account from a plan to a prepaid account/phone. 
How do I go about doing this? 
Do I need to cancel the account first, then purchase his new prepaid phone and set it up?  Thanks in advance!

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Best answer by Ray 10 August 2015, 13:41

Do not close the postpaid account yet.
Activate the prepaid phone. When you log in to prepaid self-serve there is an option to port an existing number. It's under Base Plan & Boosters > Change Phone Number. When you select "Transfer a wireless or wireline number from Koodo or another provider" it will ask you for that number. Koodo will take care of closing the postpaid account and will send you a bill with the final charges.

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Userlevel 6
Do not close the postpaid account yet.
Activate the prepaid phone. When you log in to prepaid self-serve there is an option to port an existing number. It's under Base Plan & Boosters > Change Phone Number. When you select "Transfer a wireless or wireline number from Koodo or another provider" it will ask you for that number. Koodo will take care of closing the postpaid account and will send you a bill with the final charges.

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