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suspended services sending text only


Hello, koodo has suspended my services because of suspicious activity. I dont know what I have done. I just got text and they stopped services. please help me what to do?. I am trying to call them but its been 1 hour and 30 miniutes waiting on phone.

6 replies

Hi Rick. Chances are you've called customer care outside it's working hours. Your best bet is to change your plan for the month only through the self-help option and your challenge would be solved. Or you can wait during the regular business hours for a live agent to help you. Just be patient; they'll get everything resolved; I believe in their abilities
Userlevel 4
am I the only one wonder what Koodo defines as "suspicious activity"?
Userlevel 4
Hi Rick! Were you able to contact Customer Service to see what was the issue? If not, I highly recommend you try again. Let us know if you still need assistance. 
Koodo Customer Service is one off the worst  out there
Userlevel 7
Badge +4
Pete wrote:

Koodo Customer Service is one off the worst  out there

J. D. Power feels differently, but what do they know?
Userlevel 7
Badge +4
Pete wrote:

Koodo Customer Service is one off the worst  out there

If you have an issue, we're here to help.

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