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Sim credit not applied to my account.


I lost my phone, bought a new one, and bought a new sim from a Koodo store. I explained my situation and the rep told me I would get a $20.00 credit to my account as soon as I activated the sim. I do not see the credit applied as promised. Reading here that some explain the credit is only for new account activation. The koodo employee told me otherwise...clearly told me it was for sim activation and not just for new accounts. I would have just activated a new account since I am near my top up date anyhow if the rep had not told me it was unnecessary. Sooooo who do I talk to about my credit?

6 replies

Userlevel 7
Badge +4
I would head back to the kiosk
Userlevel 7
Badge +4
Yep, as Dennis suggested, head back to that Kiosk and hold him accountable. If your denied, ask to use their phone to contact Koodo. Ask for a supervisor and explain your situation to them. Im sure it will get sorted.
Thanks for the quick reply Dennis. I drove an hour to get there today after my local koodo dealer refused to sell me a sim unless I bought a new phone. I don't want to drive an hour there and an hour back again for a $20.00 credit.
Userlevel 7
Badge +4
Khalil Haley wrote:

Thanks for the quick reply Dennis. I drove an hour to get there today after my local koodo dealer...

Then there is not much else you can do.  The staff member was mistaken.

It's unfortunate, but it happens.  I'm sure if you called the store they will give you an apology.
Userlevel 7
Khalil Haley wrote:

Thanks for the quick reply Dennis. I drove an hour to get there today after my local koodo dealer...

If you live that far from the kiosk, I would call Koodo using *611. It is in fact a bonus that only applies whenever you first activate a prepaid account, and not a sim swap like you did. Explain to the rep how the agent mis-informed you. You never know, maybe they will give you the credit
Khalil Haley wrote:

Thanks for the quick reply Dennis. I drove an hour to get there today after my local koodo dealer...

Thanks for your advice guys...much appreciated. I switched from Rogers and I can't tell you how refreshing it is to deal with the koodo "community" after the hassles and headaches with their customer service people. Cheers!

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