I lost my phone, bought a new one, and bought a new sim from a Koodo store. I explained my situation and the rep told me I would get a $20.00 credit to my account as soon as I activated the sim. I do not see the credit applied as promised. Reading here that some explain the credit is only for new account activation. The koodo employee told me otherwise...clearly told me it was for sim activation and not just for new accounts. I would have just activated a new account since I am near my top up date anyhow if the rep had not told me it was unnecessary. Sooooo who do I talk to about my credit?