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Reactivate Prepaid Sim


I was out of the country for over 90 days and my prepaid sim expired. Can I get it reactivated? Can I keep the same phone number?

4 replies

Userlevel 7
Badge +4
Nope and nope. You will need a new sim. And set up a new account
Userlevel 7
Badge +4
Afraid not for the same number. Your line has been cancelled then. Maybe you can get the same number. I've heard that there's a certain number of days afterwards thst you have a shot at getting it again. Otherwise you're out of luck. You should however be able to use the same sim card at least.
Userlevel 7
Badge +4
To add to those answers, it does depend on how long over 90 days. If you can still login to self service, you can reactive your plan. If it tells you that you no longer have an account, then I'm afraid Goran and Dennis nailed it!
Userlevel 7
Badge +4
If you can't sign in or re-activate, at least you will get the new account $20 credit, but you will need a new SIM. Prepaid SIMS have long been a one-shot deal.

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