Koodo Community

Re-Activating my existing SIM card

  • 11 November 2014
  • 2 replies

I have not used my phone in months. I am now ready to start using it again and it states that my phone number is not valid and I can not re-register my sim card? What do I need to do to start using my prepaid service again?

2 replies

Userlevel 7
Badge +4
I'm afraid you may have lost your account, Autumn 😞 You have to keep your base plan alive at least within 90 days of expiry. You'll need to buy a new SIM card and start a new account (with a new number).... what date did your plan expire?
Userlevel 5
If its Prepaid I believe within 90 days you might able to get it back..try give them a call in this case.