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I already changed my mobile company to fido why did i still get my credit card charged from koodo? And i got no access to my account information so i cannot cancel the payment

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Userlevel 7
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We are Koodo customers, volunteers, who have no access to your account information. Please address any query regarding $$$ outstanding to Koodo directly. 1-866-995-6636 / 647-788-4337 from any phone.
when i call them, they ask for my phone number, since i already moved to fido, the number will be invalid and thus there will be no reply..
well got it answered ty

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