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Prepaid services not working

  • 14 July 2021
  • 3 replies
  • 39 views

Hi There,

I’m a pre-paid customer and in the past couple days some of my services have stopped working. When trying to access the website it says it is down for upgrades and to call *611. Calling *611 just hangs up immediately. Any idea how to get in contact with someone as I need my services restored ASAP!

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Best answer by Allan M 14 July 2021, 15:29

The prepaid portal was down for maintenance but its back up now so you should be able to login to your account now.

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3 replies

Userlevel 7
Badge +4

Clear your browser's cache or try a different phone or browser and try to login again. 

Userlevel 7
Badge +4

Hi There,

I’m a pre-paid customer and in the past couple days some of my services have stopped working. When trying to access the website it says it is down for upgrades and to call *611. Calling *611 just hangs up immediately. Any idea how to get in contact with someone as I need my services restored ASAP!

Have you tried to dial #227?

Userlevel 7
Badge +4

The prepaid portal was down for maintenance but its back up now so you should be able to login to your account now.