Koodo Community



Prepaid Problem

How do i activate my prepaid account? I bought a Nexus 5 from google to replace my lost phone. I want to port my number and activate my prepaid Koodo sim but I cannot receive the confirmation text number as my cell is lost/stolen.

2 replies

Userlevel 7
Badge +4
Hi Lobo, Sorry to hear about your phone being stolen 😞 You can activate Koodo prepaid without porting your number: https://activateprepaid.koodomobile.com/ Then go to self service: https://prepaidselfserve.koodomobile.com/ to port your old number at any later stage. I don't think porting a number involves receiving a text message, if my memory serves me well, all you need to provide is your old account number and PIN code... I'm sure it will be possible 🙂
Hi Sophia, Thanks for the quick reply! The link you provided worked. Lobo