Koodo Community

Community

Solved

prepaid phone not working/connected?


i just set up my prepaid koodo phone and it is not working. What can i do?

6 replies

Userlevel 7
Badge +4
Pull out the sim and battery for a few mins and try again
I did that and nothing changed
it says the sim card is unregistered
Userlevel 7
Badge +4
Vickie Nelson wrote:

it says the sim card is unregistered

Then you haven't activated your phone. Check your self serve. Make sure you SIM card # was entered correctly.
i've been on hold with koodo for almost over an hour now. Still my phone shows it is unregistered. I try to make calls and it says "mobile network is unavailable"
Userlevel 7
Badge +4
Make sure your 3G is on. Settings, Mobile Data, and then Mobile Networks. Make sure it's not on 2G GSM ONLY. Select GSM/WCDMA or GSM/HSPA

Reply