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prepaid phone activation


I just bought a new prepaid phone and did the online activation. How long until the phone is active and do I need to do anything with the phone itself? It still says emergency call only.

8 replies

Userlevel 7
It should be pretty much instant if not a few minutes. What kind of phone do you have? Is it a Koodo phone or an unlocked phone? Is your mobile network ON on your phone? Also, make sure the phone is set to connect to 3G/4G/HPSA/HSPA+/LTE (if applicable) networks and not 2G.
Userlevel 7
Badge +4
Also restarting the phone helps
I just bought a new prepaid phone and did the online activation.It says no Sim no service It still says emergency call only
Userlevel 7
Badge +4
Réjean Sauvé wrote:

I just bought a new prepaid phone and did the online activation.It says no Sim no service It stil...

have you tried the suggestions mentioned above?
Réjean Sauvé wrote:

I just bought a new prepaid phone and did the online activation.It says no Sim no service It stil...

Yes I did. The only thing I could think about is when I registered the sim and EMEI code, the EMEI code that appears on the phone had some dashes /// and this code was invalid. So to make it work, I insert the 12 or 14 digit it was asking. maybe it was the wrong code. I had to chop some code on the EMEI code...How do I verify this?
Userlevel 7
Badge +4
Réjean Sauvé wrote:

I just bought a new prepaid phone and did the online activation.It says no Sim no service It stil...

Yo uneed to enter the SIM card number on the back of your sim card. No other code will activate your phone
Réjean Sauvé wrote:

I just bought a new prepaid phone and did the online activation.It says no Sim no service It stil...

so I don't need to enter the EMEI code??
Userlevel 7
Badge +4
Réjean Sauvé wrote:

I just bought a new prepaid phone and did the online activation.It says no Sim no service It stil...

No you do not

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