Koodo Community



Prepaid Login not working

I am trying to log into koodo prepaid, but it keeps saying it cannot verify my email. Its the only email I have, and so it would not be that I forgot it. I have tried numerous times to log in, but the only way it tells me I can reset my login is to contact koodo. Is this where I would " Contact" anyone to have it reset or do I have to call?

2 replies

Userlevel 7
Hi Bailey,

The quickest and most effective way to get your issue resolved is by calling Koodo.
Userlevel 6
Hi Bailey, Mathieu is right! Rest assured that the $5 service fee won't apply though! We can be reached at *611 option #6 or 1-866-995-6636 from another phone. Thank you! ________________________ If you see a good answer, give it a star.