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Prepaid card


Need help! Fast! I went to 7-11 today and got two prepaid card 35$ worth and there seems to be no where for me to put them on:( hope to hear back!

6 replies

Userlevel 7
You can top up via self-serve or the automated system via *611
I tried but it doesn't work,
Userlevel 7
Badge +4
Lisa Mansell wrote:

I tried but it doesn't work,

What did you try?  self serve or call in?
What wasn't work? Did you get error message?
Userlevel 7
Badge +4
You are a prepaid customer, right? Because you can't use koodo prepaid cards to pay for a monthly account.
Userlevel 7
As long as you are a prepaid customer, prepaid self serve should allow you. If not, I believe you can call in to the automated system and add your funds from there.
Userlevel 4
Badge +4
Hi Lisa!

You will not be able to use prepaid vouchers to help you pay for a monthly account. In order to do so, you can pay your bill through the bank or with a credit card. Here is a link with other payment methods available to you: http://koo.do/Joixyw

Hope that helps:)

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