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If my son is 1 day late putting the required amount on his prepaid plan will he still keep his service? His cell is the only means of keeping in touch.

5 replies

Userlevel 7
If he doesn't top up by the required date, yes he will lose service and lose any boosters he had if you don't renew the base plan on-time.
Usually he buys the cards at the store but hasn't had the time this week. If he buys the 50.00 card & puts it on his phone tomorrow will his service be restored
Userlevel 7
Badge +4
Beth Naugler wrote:

Usually he buys the cards at the store but hasn't had the time this week. If he buys the 50.00 ca...

Oh yes for sure Beth, in fact you have 90 days to renew your service before he will lose his boosters or account ... No worries 🙂
Beth Naugler wrote:

Usually he buys the cards at the store but hasn't had the time this week. If he buys the 50.00 ca...

He plans on getting card tomorrow so in that case his phone will stay active?
Userlevel 7
Badge +4
Beth Naugler wrote:

Usually he buys the cards at the store but hasn't had the time this week. If he buys the 50.00 ca...

Hi Beth, it will be active again after he applies the voucher. As long as it is still suspended, he won't be able to use the phone in the meantime. He could use a credit card to top up his account, if he can't get to a store and if it is vital that he has service now 🙂

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