Hi there. I have, or had, a monthly phone plan for the last three or more years for unlimited call evenings and weekends. In the last couple of days, I received an email from Koodo saying, "Welcome to Koodo Prepaid!" I did NOT make any changes to my phone plan and now suddenly my monthly plan is prepaid? I tried to go onto Self Serve to figure out what on earth is going on, but I couldn't remember my password. When I went to change it the website was "unable to verify my email". I have been a Koodo customer for many years - WHAT is going on?!