Koodo Community



Phone Top-up

I am trying to top up my pre- paid account on my phone but the phoneline is down and online as well. My phone plan is about to run out and i need to top up. what can i do?

3 replies

Userlevel 6
Everything is up and running, are you sure it's not your computer?
you can call 1-866-995-6636 from a landline (public boot also), and talk to a customer care representative, They may charge you $5 as a service fee.
Userlevel 7
Badge +4
I got a message just now when I tried to log in that the services are down due to maintenance and will be "back soon". Can't tell you how soon soon will be, but hopefully,... er... soon 😃 Message I'm getting: "We’re updating our systems.You won’t be able to access our online services and our Reps won’t be able to access your account. But don’t worry, you can always ask our Koodo Community or check out Help if you need answers to general questions. We’ll be up and running again soon"