I had my phone stolen about a month ago. I added my SIM to stolen on my prepaid self serve account, though my month still expired even though I had more than 2 weeks left in my prepaid month (should that not get put on hold?). I don't want any of the cheap phones that are offered on prepaid in my town and can't afford a more expensive phone right now so I got a decent phone used from a pawn shop. Unfortunately I just found out there is nowhere in my town that I can buy a prepaid SIM without purchasing a phone along with it. I can not afford to buy another phone just to get a SIM. I also can not afford to take a greyhound an hour out of town and then back again to the closest place I can buy just a prepaid SIM (would cost about the same as buying the cheapest phone and SIM available here). I have over 1600 talk minutes on my account and need to keep my phone number. A friend was changing companies and I managed to just buy their prepaid Koodo SIM off of them only to find out that the SIM can not be deactivated and reactivated on my account, nor can my credit be transferred to this SIM. I do not have a credit card (same reason I can only get a prepaid phone) to order a new SIM. I was told I can not put money on my account and have the SIM deducted from my balance. What am I supposed to do? I have already gone over a month without a phone. No other phone company does not sell prepaid SIM cards by themselves anywhere they sell postpaid SIM cards. This is getting ridiculous. I already am the one that has to deal with losing my phone with all my pictures (from the past 2 years) on my 64GB micro SD card as well as all my music. And now I am told I can't keep the minutes I had purchased because of my bad luck because there is no way I can get a new SIM. I need my prepaid minutes and can not afford to purchase more for a while as I am on a very limited budget. Customer service at Koodo seems to not care at all, nor have they been willing to try to help me in any way. Do I give up and go with another company? None of them would give me this problem. I feel as if I am nothing to Koodo. There are a lot of retired / low income people in my town that would be in the same predicament as myself if their phones were to be stolen. I can not believe there is no other options. I need my phone working with my prepaid minutes and the same phone number. PLEASE help me somehow. I am out of viable ideas and if nothing is done about this, I will find another provider. I have told everybody I know that Koodo is the best prepaid provider for around 2 years, and have converted quite a few people. Now you're just making me look like a fool. My phone makes me money, so without it I have no job and have done nothing but get deeper and deeper into debt which I will never be able to come out of. Who would have thought a stolen phone would cause so much havoc in someones life.