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Phone Number taken by Telus


How do I get my Koodo phone number back from Telus?

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Userlevel 7
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what do you mean exactly, can you elaborate some?
Telus gave my Koodo phone number to one of their customers a week ago and I've had no service since. I emailed and phoned Koodo without any resolution. Got an email from Koodo yesterday saying that they can't reach me by phone or text and that they can't locate my account
Userlevel 7
Badge +4
John McCaffery wrote:

Telus gave my Koodo phone number to one of their customers a week ago and I've had no service sin...

You have an active account with Koodo that you've been using with the # that you've been using every single month ? Are you on a prepaid account or postpaid? If your on prepaid and didn't use your phone for awhile then this could be why you lost your # and they have no account for you.
I have an active account that I've been using with the number. It's a prepaid account.
Userlevel 7
Badge +4
John McCaffery wrote:

I have an active account that I've been using with the number. It's a prepaid account.

If you haven't used your phone for awhile then your account may have been closed for inactivity. Did you go any amount of time not using your phone on Koodo?

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