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Question

phone calling issues

  • 30 January 2020
  • 5 replies
  • 114 views

phone sends, receive calls but no voice connection.


5 replies

Userlevel 7
Badge +4

Saying a phone receives calls would typically imply that there IS a voice connection; or do you mean text messages?

For the past month now I cannot make calls,  I can’t receive calls. And I can not get to check my voicemail messages. I got mins put on but I still can not check my messages and no outgoing and incoming calls, I have tried dialing #611 and the toll-free customer service number and can’t speak to anyone. I don’t want to chat with a robot. I want to talk to a real person.

Userlevel 7
Badge +4

@Shell39 

  Is your phone on a prepaid, or postpaid plan?

I am on a prepaid phone. 

Userlevel 7
Badge +4

I am on a prepaid phone. 


I would suggest you check your prepaid selfserve and see if your account was active and you have minutes left in the plan.

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