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password search problems


hello! i am a prepaid user and I forgot my password to login. I tried to find my password but it says i'm locked out and I should contact customer service to find out my password. I will wait for your reply

3 replies

Userlevel 7
Well Jisun, we'd love to help you out, but this is only a community forum. We can't access your account info here. Is there no "forgot password" link next to where you log in? It should be able to recover/reset it there. If not, I think you'd be better off calling customer service tomorrow when they're open. 1-866-995-6636
I have tried to log into my account several times as well but, unable to do so . The security question is right but there saying it is not . What's the problem???
I had this issue in the past but didn't have time to call. It was unlocked the next day.

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