Koodo Community

Password reset not working and locked out

  • 11 April 2020
  • 2 replies

I have a prepaid account and ran out of talk minutes. I attempted to purchase additional minutes through Self Service but had a problem with my password and was locked out. Made several unsuccessful attempts to reset my password. 

Using Koodo Assist I was informed that the password reset was not functioning properly and that I should try again later. This has been ongoing for a week now.

I have no talk minutes.

I  have since received a text informing me that my credit card for prepayment is going to expire at the end of this month and since I have no access to Self Service I cannot update my payment information.

I am isolated and only have texting available to me.

Getting desperate and very frustrated. Help would be very much appreciated.






2 replies

Userlevel 7
Badge +4

You can do most things by dialling 611, such as update your credit card or add boosters.

Meanwhile you can send a PM through Facebook or Twitter to Koodo to get you back in self serve 😊

I will try your suggestions. Thank you so much for responding!