Hello I was charged twice on my prepaid plan how to I get at least 1 payment back as I can't afford to be charged twice is it possible for a $50 refund please I need help it said error the first time so I tried again and was charged twice
over paid my self serve
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Userlevel 7
+4
Yes, that shouldn't be a problem. I'll flag a rep here hoping they can help you, or otherwise tell you how best to contact Koodo.
Are you certain you were charged twice?
Unfortunately, with Koodo prepaid there is no mechanism in place that can issue a refund. If a top-up was made in error, you may be able to get the transaction reversed by contacting your bank or credit card company.Â
Edit: I didn’t see Sophia’s reply until I refreshed the page.Â
Userlevel 7
+4
Hi
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We do not have access to prepaid accounts, please schedule a call back back with the virtual assist here:Â https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html
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