Koodo Community

over paid my self serve

  • 20 January 2022
  • 3 replies

Hello I was charged twice on my prepaid plan how to I get at least 1 payment back as I can't afford to be charged twice is it possible for a $50 refund please I need help it said error the first time so I tried again and was charged twice😭

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3 replies

Userlevel 7
Badge +4

Yes, that shouldn't be a problem. I'll flag a rep here hoping they can help you, or otherwise tell you how best to contact Koodo.

Userlevel 7
Badge +4

Are you certain you were charged twice?

Unfortunately, with Koodo prepaid there is no mechanism in place that can issue a refund. If a top-up was made in error, you may be able to get the transaction reversed by contacting your bank or credit card company. 

Edit: I didn’t see Sophia’s reply until I refreshed the page. 

Userlevel 7
Badge +4

Hi @Chelsea Flamand 


We do not have access to prepaid accounts, please schedule a call back back with the virtual assist here: https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html