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online account locked


I have koodo prepaid. My online account was locked because i forgot my password. now how can i activate it back without reaching customer service call?

6 replies

Userlevel 3
You cannot. Unfortinately you would have to call in to customer service because they are the only ones who can unlock your account then reset your password.
Userlevel 7
Badge +4
It will unlock on its own after a given amount of time (15-30 min). At that time you can use the forgot password link to reset your password using your secret question and answer. If this does not work, you have no choice but to call customer service.
will it be possible if i walk into any koodo shop and reach one of the agent in store?
Userlevel 4
Anand InCanada wrote:

will it be possible if i walk into any koodo shop and reach one of the agent in store?

It would be no different than calling. Might as well just call.
Thanks a lot guys. I tried now again and it gave me forgot password option! Account recovered. you guys are awesome. i thought it was locked permanently. Issue resolved. Koodo Community rocks!
Userlevel 7
Badge +4
Anand InCanada wrote:

Thanks a lot guys. I tried now again and it gave me forgot password option! Account recovered. yo...

Super! Also don't be frightened to call , it's free to call if you have a problem. But it's great that you didn't have to 🙂

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