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One prepaid Self-Serve account / Multiple prepaid lines!


Userlevel 6
Yes, yes, I know. It's been talked about before, but I don't remember it being submitted as an idea. It doesn't affect revenue, ARPU and all that other important stuff.... So! Please, allow people to manage more than one prepaid line with a single Self-Serve account! I use e-mail alias, and it works to some extent, but to have everything in the same place, like postpaid, would be king! Please, think of us poor souls who pay for multiple prepaid lines!!! Do not make us feel like third class citizens eating rat burgers down in the sewers (old movie reference)!

7 replies

Userlevel 7
Badge +4
Excellent idea! And adding the ability to re-use a SIM card like on postpaid would be fantastic.
Userlevel 6
Ivan wrote:

Excellent idea! And adding the ability to re-use a SIM card like on postpaid would be fantastic.

I had submitted the re-using of SIMs as an idea some months ago, and Sumaya replied that it was not planned because it wouldn't benefit enough people 😞 I argued that postpaid customers likely didn't specifically "ask" for that, per se, but still had it, so it would be good to have it on prepaid too, but it didn't go any further.
Userlevel 7
Badge +4
Ivan wrote:

Excellent idea! And adding the ability to re-use a SIM card like on postpaid would be fantastic.

That would be nice, especially for families who have 4 or more members on Koodo Prepaid. I shudder to think about them having to log in and out 8 times just to change something for all, haha!
Userlevel 7
The problem with not being able to do this right now is the fact that each prepaid line is considered it's own account. If there isn't a way to change this, this idea won't work out. Hopefully there is and it's beneficial to both Koodo and it's customers.
Userlevel 6
I just noticed that this old idea of mine doesn't bear the "Not Planned" tag, so I'm taking my chances again! :oP Please Koodo, think of the ill and the poor! Okay, think of your prepaid users who manage multiple lines! This post doesn't contain "unlimited data", "free data", "loyalty" and .gift cards", so I'm good to go, right? [i]Right??? :oD
Userlevel 5
So one Prepaid account, where you top up all of your Prepaid lines in 1 go? Seems like an interesting idea.
Userlevel 6
John Lee wrote:

So one Prepaid account, where you top up all of your Prepaid lines in 1 go? Seems like an interes...

Yep! I personally manage 3 prepaid lines (myself and 2 nephews) and I have to login/logout everytime I want to make changes. I need a real dashboard that looks like a cockpit that allows me to feel like I'm living in the 21st century with drop lists, checkboxes and "Confirm changes" buttons, for [i]every line!

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