I just signed up for a Koodo pre-paid account for my wife. We did it at the Koodo store. I got a new sim card and would like to keep the same phone number. I currently have a Koodo account with two phones in my name. One that I use and the other is my wife’s phone. When we got the sim today and signed up for the pre-paid plan, it was done in my wife’s name. She now has a new account with the pre-paid plan. Do I have to cancel the plan in my name for my wife’s phone or will it be done automatically?
How do i go about transferring my wife’s old phone number to her new sim.
I went through koodo’s “ Let’s get started with activating you Koodo prepaid account” page to transfer the number, and realized that the pre-paid is already active when it said that the sim was unavaliable to activate. The next step on the page is to transfer the phone number. I can’t get there because the sim was activated in the Koodo store. So how do i transfer the number and how do I sign up to pay monthly for the pre-paid account?
Sorry if this is confusing, I guess it is because I am confused at the process.
Thanks for any help.