Koodo Community

Not recognizing my phone number


I'm trying to register for self serve; pay as you go.It asks for my phone number, I enter the phone number and it keeps telling me the phone number isn't recognized.

2 replies

Userlevel 7
Badge +4
hi,
When you registered your prepaid, was there any confirmation email from Koodo? and was your prepaid number active?
Userlevel 7
Badge +4
The only way to activate for pay as your go (prepaid) is to register for self serve at the same time. There is no way to have a koodo prepaid account without an exisiting prepaid self serve

Reply