Koodo Community

Community

Solved

Not able to use data


I just purchased a prepaid SIM card and added some boosters, among others I added 1 GB of data, to it. I paid using a top-up voucher. However, I am unable to go online with the phone even though my booster usage says that the booster is active. How can this be fixed?

8 replies

Userlevel 5
Hey David! Is it a koodo phone or non koodo phone?
Hey, thanks for your reply. Yes it is a non koodo phone!
Userlevel 7
Badge +4
You will need to get it unlocked, assuming it at least works with Koodo's frequencies.

Thank you for your reply. How do I get it unlocked? Where do I find the information?
Userlevel 5
are you able to make calls?
Yes, I can also send Textmessages, but for some reason, I am unable to access the internet.
Userlevel 7
Badge +4
If you can make calls, the phone does not need unlocking. You may need to change the APN values which control your data connection. Check Paul Deschamps's post below: http://community.koodomobile.com/koodo/topics/apn-numbers
Wow, thanks you two, I wouldn't have figured that out by myself. I didn't find anything on this issue on the Koodo site, maybe I didn't dig in deep enough. Now it works perfectly!

Reply