What is necessary to fix this?
Best answer by Tayeb A
Since we cannot access your account on this forum. I invite you to give us a call, as a live discussion with an agent may be the best way to handle the nature of this situation and clarify any misunderstandings. A representative will be able to access your account and check the status of the ticket that has been opened.
If the issue has not been resolved after that, please email us via this link: http://koo.do/11eMLdy and select "Social Media" (you can just add the link of this conversation and we'll take it from there).
We look forward to assisting you!