no service !

can u tell me how long your site to set up a pre-paid phone will be down, we live a ways from town 80km to the nearest store to buy your phones, we bought the phone, was told we had to come home and set it up on line, came home to find out the site was down, under help, it told us to take it to the nearest location to have it activated, drove back in, to be told they could not do it. so now we have two return trips in at 160 km a return trip, and still do not have the phone working. this is my sons phone pd allot of money out to get set up with a phone, that he can not use. and i have burned allot of gas, to find out that they store can not even help us out. your site has been down all night. this is a little disheartening for my son, and not a very good first time experience in dealing with koodoo, and his first phone. thank u Vicki .