Okay this could be a long post...
Bought a Koodo prepaid sim in November 2015 and transferred my number from 711 Speakout. Transfer went fine, and my Speakout number was ported to the new sim. This original number is now the number than friends receive texts and calls from, so as long as I have minutes and texts everything works perfectly.
Unfortunately I am unable to add boosters to my account. When dialling 611 my security pin is not accepted, I am then connected to an agent to reset my pin. I am then told that my number is not actually a koodo number, and that I must be mistaken. The first few times this happened in November I let it slide, the number had just been moved maybe it still had to move on another internal system. Its now March 2016, and this happens everytime I call.
I am registered for Self Serve, but I always receive an error message telling me my login in disabled and I need to contact customer support. Customer support can't reactivate my login for some reason, which seems to change every time I call.
So to add boosters I have to spend a solid 25-30 minutes on the phone while my account is located, which is quite frustrating. Has anyone else had this problem and had it fixed? Or is it time to find another network?
Any advice is appreciated!