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NO picture messaging on Prepaid??!


Why did I choose a prepaid plan that included picture messaging but when I search why pictures are not being sent, it says picture messaging is not supported on prepaid plans?

14 replies

Userlevel 7
It is! As long as you're using any smartphone other than Blackberry running OS 7 or earlier. Enable data and then try sending it.
I think it's in my APN settings. It's set to my previous carrier. I have all data activated.. Every other setting as it should be.
Userlevel 7
C.M. Caruso wrote:

I think it's in my APN settings. It's set to my previous carrier. I have all data activated.. Eve...

http://help.koodomobile.com/plans-add-ons-data-and-other-services/data-basics/how-do-i-setup-data-on-my-non-koodo-phone
Oh & I have an HTC M7... That may help.. I'm still learning about androids after having iPhones for years.
Userlevel 7
Badge +4
So, you do have data included in your prepaid account right?
Userlevel 7
Badge +4
Robert wrote:

So, you do have data included in your prepaid account right?

Actually that is not even necessary Robert 🙂 You only have to have data enabled but you certainly don't need a data booster! We're lucky that way!
Yes. Sonething is up with my settings. Has to be.
Userlevel 6
C.M. Caruso wrote:

Yes. Sonething is up with my settings. Has to be.

Hi there, did you check the link that Ahmad shared http://koo.do/1bIgiDl? It indicates how to configure your phone 🙂 Thanks!
So yes I configured my phone properly. I called & had a person walk me through it. This is the trick: if I'm connected to Wi-Fi. No pics. When I disconnect from Wi-Fi... I can send them no problem. Still have to test receiving pics though.
I had my data and wi fi enabled and still can not send or receive pictures
Userlevel 6
Jeffory John Gordon Banks wrote:

I had my data and wi fi enabled and still can not send or receive pictures

Hi there, is it a Koodo or non-Koodo phone? Can you check the APN settings http://koo.do/setupdata? Thank you!
Jeffory John Gordon Banks wrote:

I had my data and wi fi enabled and still can not send or receive pictures

yes it is a koodo phone
Jeffory John Gordon Banks wrote:

I had my data and wi fi enabled and still can not send or receive pictures

the APN is all set
Userlevel 6
Jeffory John Gordon Banks wrote:

I had my data and wi fi enabled and still can not send or receive pictures

You should give a quick call to our technical support then, we'll have a look into it 🙂 Since you're calling because of a technical issue, the $5 service fee won't apply. We can be reached at 1-866-995-6636 from another phone, option #6. Thank you!

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