Koodo Community

Community

Solved

No options for "Select Local Calling Area"


Hello, I just bought my prepaid sim card this afternoon and I am stuck at step 2 which is choosing a phone number.

I don't have existing mobile numbers here in canada so I opted for the first option which is "select a new number". However, I cannot select a local calling area because the drop down list is blank.

Here is a screenshot.



Your help is very much appreciated. thank you.

Btw, I used chrome and edge to see if it work, but nope :<

8 replies

Userlevel 7
Hey Daniella, Use internet explorer instead of Edge. For me, the pre-paid sites only work with Internet Explorer and nothing else.
Mathieu wrote:

Hey Daniella, Use internet explorer instead of Edge. For me, the pre-paid sites only work with I...

Hello, thank you so much for your response. I will try it now. 🙂
Mathieu wrote:

Hey Daniella, Use internet explorer instead of Edge. For me, the pre-paid sites only work with I...

I tried it and it is still blank :(

Badge +4
Mathieu wrote:

Hey Daniella, Use internet explorer instead of Edge. For me, the pre-paid sites only work with I...

I'm using Chrome and it's showing the list of local calling areas.

Mathieu wrote:

Hey Daniella, Use internet explorer instead of Edge. For me, the pre-paid sites only work with I...

gosh I wonder what's wrong with mine :c

I used both laptop and cellphone for it...
Badge +4
Mathieu wrote:

Hey Daniella, Use internet explorer instead of Edge. For me, the pre-paid sites only work with I...

Have you tried clearing the browsers' cache, cookies and history in Chrome?
Userlevel 7
Badge +4
Mathieu wrote:

Hey Daniella, Use internet explorer instead of Edge. For me, the pre-paid sites only work with I...

Worth a shot: on your laptop, while in Chrome, hit the command and minus keys at the same time (or use View => Zoom Out) to reduce the overall font size.

Your current default font setting may be too big for the allotted chracters to fit within the mini-scroll bar.
Hi, were you able to solve this? What did you do? Having the same issue.

Reply