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New SIM activation failed


Koodo phone that I used previously without error. Now, I am trying to activate a new Koodo SIM card. I am allowed to select my number and enter all my info including my CC. Everything is going fine until I have to press "Activate my phone" - it says please wait while its processing. So I wait and wait... then it says that Activation Failed. I have tried with different CC incase that was the issue. Every time I press Activate my phone I get that message and it saying to call to activate it. I call and the line is closed. I already paid Koodo the money why can't I use my phone and sim card??

ALSO!!! I can not log into the account i just created, says it doesnt exist. So I tried again, enetered my SIM and it wont let me! So I can't use my phone, I can't log into my account, I can't use the brand new SIM card I paid for............... How can this be fixed?? Please Help

3 replies

Userlevel 7
Badge +4
When activating your phone get to the point you do and when it says to call then press the back button on your browser and do it again.... Don't know if it will work but that's what I had to do when I activated yesterday and it worked so it's worth a try.
Paul "Kid Android" Deschamps wrote:

When activating your phone get to the point you do and when it says to call then press the back b...

Hi Paul,
Thanks for the reply. I did try the back button several times with each new CC i added... I have no idea what would be causing this.
Userlevel 7
Badge +4
Paul "Kid Android" Deschamps wrote:

When activating your phone get to the point you do and when it says to call then press the back b...

And did it work?
If not, you need to call in. Tell them what was happened(you tried activate it thorough online but the system didn't let you do it), they will help you to activate it.
There is no charge for this 🙂

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