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New Prepaid Number - Texting works but calling doesn't

  • 20 February 2021
  • 3 replies
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T

New prepaid number activated about 12 hours ago on plan with 100 province-wide minutes included.  Texting started to work but outbound calls don’t work and inbound calls don’t ring and go right to voicemail.

What are the troubleshooting steps?

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Best answer by MilkyWay 20 February 2021, 19:26

New prepaid number activated about 12 hours ago on plan with 100 province-wide minutes included.  Texting started to work but outbound calls don’t work and inbound calls don’t ring and go right to voicemail.

What are the troubleshooting steps?

You can try to turn on airplane mode and turn it back off. Try to reset your network settings and restart your phone. 

If none of those methods work, you will need to contact a Koodo rep. You can download an app that can make or receive calls, such as Fongo, and schedule a callback to that number. You can also send a message on Facebook Messenger or Twitter.

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3 replies

Dinh
Userlevel 7
Badge +4

It seems you didn’t have any minutes left in your plan. Could you go into Koodo prepaid selfserve and recheck the detail of the plan? I recall they previously had a prepaid plan that only have texting.

Also, Is voicemail working? when you dial voicemail number, did it work?

A Koodo customer, opinions are my own.
M
Userlevel 7
Badge +4

New prepaid number activated about 12 hours ago on plan with 100 province-wide minutes included.  Texting started to work but outbound calls don’t work and inbound calls don’t ring and go right to voicemail.

What are the troubleshooting steps?

You can try to turn on airplane mode and turn it back off. Try to reset your network settings and restart your phone. 

If none of those methods work, you will need to contact a Koodo rep. You can download an app that can make or receive calls, such as Fongo, and schedule a callback to that number. You can also send a message on Facebook Messenger or Twitter.

T

Worked with Koodo support and it turns out the phone that I was using - though said to be compatible through the Telus/Koodo online compatibility tool - was not.  Will be using the SIM in another phone.

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