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Need someone from Koodo to contact me via email regarding SIM Cards

  • 3 June 2020
  • 2 replies
  • 76 views

Good afternoon! Can someone from Koodo please contact me via email regarding the SIM card not working on my phone? It worked for like 2 to 3 hours and then stopped working. 

I’ve tried to get help from facebook page, I tried calling and I keep getting hangups. So someone please email me at:  juniper1966@gmail.com   

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Best answer by Dinh 3 June 2020, 22:37

They don’t provide support over email, unfortunately.

As you mentioned the issue here https://community.koodomobile.com/self-serve-66723/sim-card-not-working-7798569?postid=19857955#post19857955  The SIM was unrecognized (If you saw the text “No SIM” on top of the phone screen). If so and you are a prepaid customer, I would suggest you get another SIM from a retail and switch SIM in Koodo prepaid https://prepaidselfserve.koodomobile.com/

 

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Userlevel 7
Badge +4

They don’t provide support over email, unfortunately.

As you mentioned the issue here https://community.koodomobile.com/self-serve-66723/sim-card-not-working-7798569?postid=19857955#post19857955  The SIM was unrecognized (If you saw the text “No SIM” on top of the phone screen). If so and you are a prepaid customer, I would suggest you get another SIM from a retail and switch SIM in Koodo prepaid https://prepaidselfserve.koodomobile.com/

 

Userlevel 7
Badge +4

Please keep your issue to 1 post

https://community.koodomobile.com/self-serve-66723/sim-card-not-working-7798569?postid=19857955#post19857955

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