Koodo Community

My prepaid plan isnt working what do i do

I paid for a $55 prepaid plan and my plan isn't working. I paid for unlimited texing and whenever I send a message it says the service isn't available, what do I do to get it working?

1 reply

Userlevel 7
Badge +4
Have you tried restarting your phone? Is your sim card properly inserted into the phone? Are you in an area that has service? Have you tried manually selecting Koodo as your carrier? Is texting the only thing not working or is calling not working as well?