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Monthly to prepaid with credit remaining


Hey folks, I just purchased a prepaid SIM card at a Koodo kiosk. Currently a monthly customer, and cause I'm a keener, have a balance of about $-20. If I activate the SIM card and start prepaid, will my balance be forfeited? If that's the case, maybe I should wait til my next bill to switch to prepaid and pay off monthly bill? Thanks in advance! 😃
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Best answer by Sophia 27 July 2016, 22:34

You will get back your excess balance, Arn, but you'll probably have to request it.

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You will get back your excess balance, Arn, but you'll probably have to request it.

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